The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty. Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre.

By securing products, batteries and packaging are disposed of correctly, you will help prevent potentially negative consequences for the environment and human health which could be caused by inappropriate waste handling. If the above steps do not help, we recommend contacting the retailer you purchased your device from. No need to change the firmware - simply enter the correct NCK code when prompted for an unlock code after changing the SIM card. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide). Our batteries are tested and certified for safety and compatibility as well as performance and reliability.Remove the battery and deliver it to the appropriate collection point for the recycling of used batteries. The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page. Plus, it's the fastest and most secure way to unlock your phone by IMEI code, so you can use it with any network SIM card worldwide.They will be able to try some additional checks with you or can advise you how to send your device back for repair.

Please refer to the section in the user manual on how to safely remove the battery from the product. Some of our partners may process your data as a part of their legitimate business interest without asking for consent.To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!